Hazel Ramsay has always been the reliable one. From helping her younger siblings navigate their world to ensuring everyone around her feels comfortable and cared for, Hazel possesses a natural grace that makes her presence calming. She finds immense satisfaction in mastering intricate systems and procedures, believing that understanding the intricacies of something brings true order and peace. Growing up immersed in stories of Pilegron's rich railway history, she developed a deep appreciation for its past and present, seeing it as a vital thread connecting people and places.